Our Newsletter


Delivery & Returns

Delivery

We will dispatch your order by post or courier, and can deliver to your home, work place, or friends/family.

Whatever size or number of products you order, delivery (which includes postage, packaging materials and order processing costs) is only £5.99 to any UK mainland address. 

European deliveries are £15 for items up to 3kgs.  Please contact us for delivery quotes on items over 3kgs.  Please note that any import taxes or charges are to be paid by the customer.
 
Your UK order will usually arrive within 5 - 7 working days, although during certain times of the year please allow longer. The delivery times quoted apply if the goods you have ordered are in stock. It is not possible to give an exact date for internet orders.

We only deliver to valid UK mainland addresses and validated European addresses.

If any item that you order is out of stock, we will get in touch with you as soon as possible to let you know. You will have the option of having it back ordered for you or cancelling altogether.

Returns

If, for any reason, you are dissatisfied with a product you order from SD Workwear, please return it in an unused condition and in the original packaging within 14 days of delivery for a full refund of the cost of your goods - we cannot refund postage. This does not affect your statutory rights. It is the customer's responsibilty to ensure the safe return of goods to SD Workwear, Unit 3 Abbotsford Court Business Centre, Abbotsford Grove, Kelso, Roxburghshire, TD5 7BQ.  If a replacement item is required, please enclose a cheque, made payable to "Stuart Douglas",  in the sum of £5.99 to cover the additional postage.

When making a return, please email shop@stuartdouglas.co.uk to notify us. Also, enclose a copy of the original order confirmation email with your package.

You should expect to receive your refund within four weeks of returning your order, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.